Política de reembolso
We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ha18179434033@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always reach us at ha18179434033@gmail.com.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non‑returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.
Please note that we do not accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14‑Day Cooling‑Off Period
Notwithstanding the above, if your order is being shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. As mentioned, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may also take some time to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at ha18179434033@gmail.com.